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Factory Direct Technical Support Request Form

Purchase Factory Support time here then fill out this Support Request form.

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Teamviewer is highly recommenced and sometimes the only way to effectively solve problems remotely.
Please install Teamviewer on the CNCPC and send us the "ID" and "pass" so we can access the CNC control PC remotely and administer effective technical support.

Click this link if you would prefer to print a PDF and fax or email the support request form: CNC Support Request Form PDF

For the fastest response, please complete the entire form below. '*' indicates required fields.

Located on electrical cabinet tag or console tag, or util menu, click here for how to find serial #.
 
(Rotary? Yes No )
Please submit a "report" file along with this support request. A report file contains much needed information about how your specific cnc system is setup and allows our tech support crew to better help you. Click here for detailed instructions on how to generate a report file and attach it to this form. If you can not generate a report file, simply submit the form without it. Note: This file attachment feature of the form can also be used to send other types of files, such as problem g code files or intercon files.
Describe the issue. What does the system do (or not do)?
Please also enter your Teamviewer "ID" and "Pass" if you need remote assistance.

What happens next?

1.) A CNC expert reviews your request. You’ll receive an automatic confirmation, then one of our CNC Control Experts will contact you as soon as possible.

2.) We’ll learn more about your machine and project. We may ask for additional information or pictures to better understand what you need and recommend the right solution.

3.) We’ll recommend the best path forward. Depending on your situation, that may mean an upgrade, repair, replacement, or another solution to get your machine running the way it should.

Prefer to talk it through? Call us Monday through Friday, 9 AM to 5 PM Eastern Time.