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KP-3 "One Time" Crash Swapout/Repair Program
Yes, it happens. You can go for years without crashing a probe but even the best of us eventually make a mistake and plow the probe into the vise or work piece. No stress, when that happens you can send the KP-3 back and for a flat fee we will repair or replace the probe if it's never been repaired or replaced before.
How it works.
1.) Use the "Add to Cart" button below and purchase the $200 KP-3 swapout.
2.) Centroid support will email you an RMA number (Return Merchandise Authorization) with instructions.
3.)
Package the probe properly,insure the package for the cost of a new KP-3 and clearly mark the outside of the box with the RMA number.
4.)
Centroid will repair or replace the probe and ship back to you and email you a tracking number.
KP-3 Swapout/Repair
KP-3 Repair/Swapout FAQ's
1.) When I send in a KP-3 for a swapout will it have the refit upgrade technology? Yes, All repairs or swapouts will be sure to have the latest upgrades.
2.) How does this effect my warranty? A new 1 year manufacture defect warranty will start from the refit date.
3.) How long will the repair/swapout take? That depends on demand but we estimate around 5-7 working days turn around time.
4.) How will the probe be shipped back to me? Ground Shipping for USA customers. International customers will be asked to pay for the actual return shipping costs before shipping.
5.) Can I provide my UPS number and/or pay for overnight shipping? Yes. When you get the RMA number email reply to diysales@centroidcnc.com and inform them that you would like overnight shipping, provide your UPS account number or ask to be sent a paypal request for the overnight shipping costs.
6.) Should I also ship back the stylus? Please so not ship back any Styli, Styli are not covered by the Repair/Swapout program. New styli can be purchased below.
7.) Should I also ship back the cable? No, but let us know if you need a new cable.
Probe Stylus Size
We stock common sized probe styli compatible with the KP-3. The KP-3 comes standard with the 2.5 mm x 40mm Carbide Stem, Ruby Tipped Stylus (#3357).
Probe Styli Price sheet
We stock common sized probe styli. The KP-3, DP-4 and the DP-7 use the same styli thread mount, so these styli will fit all three probes.
Click here to download the Probe Tip Size and Price sheet.
