: Subject to the terms provided herein, all returns for refunds must be made within fourteen (14) days from the date of purchase. All questions or comments relating to returns should be referred to firstname.lastname@example.org or by calling Centroid DIY sales at (814) 353-9218. To qualify for a refund, the product must be in re-sellable condition, which shall be determined at Centroid's sole discretion. Factors affecting the re-sellable condition of a product shall include, but are not limited to: obvious signs of use or abuse; customer negligence; excessive wear and tear and/or damaged/missing product or parts. Where it is determined, at Centroid's sole discretion, that the product is, in fact, re-sellable, Customer will be given a full refund or credit for the product, less the cost of shipping. (a refund request does not include shipping cost either way in the refund amount) Customer should expect a refund within 7 to 14 business days of Centroid's receipt of the product.
If you require Acorn replacement unit.
1.) Purchase a replacement Acorn kit on our website.
2.) Forward the paypal receipt to email@example.com requesting a RMA for return of the defective Acorn board.
3.) Ship the defective Acorn back to Centroid according to the instructions accompaning the RMA email from firstname.lastname@example.org. (Acorn boards returned to Centroid for warranty claim must be accompanied by an RMA issued by Centroid.)
If a retured Acorn is found with defective parts covered by warranty this will trigger a paypal refund of the Acorn purchase price and shipping cost to the customer. (a warranty claim refund does include replacement shipping cost in the refund amount, the refund typically will occure within 7 workings days from receipt of Acorn return.) However, any part that is different from the original configuration or obviously damaged by the customer no refund will be issued.
Centroid warrants to the original purchaser that any part of its product purchased will be free of defects in workmanship and parts for a period of twelve (12) months from the date of delivery (hereinafter "Warranty Period"). During the Warranty Period, Centroid will, at its option: (1) provide replacement parts necessary to repair the product; (2) replace the product with a comparable product; or (3) refund the amount Customer paid for the product upon its return. Replacement parts or products will be new or serviceably used, comparable in function and performance to the original part or product, and warranted for the longer of thirty days for the US or the remainder of the warranty period. Any additional purchases or upgrades will not extend this warranty. This product warranty covers normal use only. This product warranty does not cover damage caused during shipment and any damage caused by: actions that are beyond Centroid's control, including without limitation, impacts, fluids, fire, flood, wind, earthquake, lightning or similar disaster, war, lockout, epidemic, destruction of production facilities, riot, insurrection, or material unavailability; unauthorized modifications, attachments or peripherals; improper use, environment, installation or electrical supply; improper maintenance; any other misuse, abuse or mishandling. Except for the warranties expressed in this agreement, Centroid disclaims all other warranties, either express or implied, including implied warranties of merchantability or fitness for a particular purpose, other than those warranties implied by and incapable of exclusion, restriction or modification under the applicable law. The term of any implied warranties that cannot be disclaimed are limited to the term of this agreement. Centroid’s and customer's maximum liability to the other is limited to the purchase price customer paid for products or services plus interest as allowed under the applicable law. Neither customer nor centroid will be liable to the other for property damage, personal injury, loss of use, interruption of business, "down time", customer's time, loss of use of related equipment, lost profits, lost data or other consequential, incidental, punitive or special damages, however caused, whether for breach of warranty, contract, tort (including negligence), absolute or strict liability or otherwise, other than those damages that are incapable of limitation, exclusion or restriction under the applicable law. Acorn is an educational DIY (do it yourself) product. Centroid makes no warranties or claims of safety or suitability for any application. Any schematics or wiring hookup instructions presented on Centroid’s website or in the online forums are incomplete educational examples for discussion only. The user, DIY’er is creating his/her own CNC device, which may include dangerous voltages, powerful motors and resulting dangerous unexpected forceful motion, of dangerous cutters and fast moving heavy machine parts . If you are not qualified to accept all responsibility and/or you do not agree, DO NOT PROCEED and request a refund.